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MyChart by Hawai‘i Pacific Health Terms of Use and Agreement

Hawai‘i Pacific Health and its affiliates, Kapi‘olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Medical Center, Wilcox Medical Center, and Kaua‘i Medical Clinic (collectively and individually "HPH") are pleased to be able to provide you access to your health information via a Web-based version of our computerized medical records called "MyChart by Hawai‘i Pacific Health". In addition, HPH may provide access to other general health information via MyChart. To request an account, please review the MyChart Terms of Use and Agreement below before completing the enrollment form on the last page.

General Terms

By signing this agreement and submitting the enrollment form, I am agreeing to the following terms and conditions:

I am requesting access to portions of my personal health information and the ability to communicate with my HPH health care team concerning my health information. I understand the access is provided over the Internet using an electronic application called "MyChart by Hawai‘i Pacific Health" or simply "MyChart". I hereby expressly authorize HPH to disclose identifiable health information to my designated MyChart account for the purposes described below. My continued use of MyChart indicates my agreement to abide by these terms and conditions.

I understand that my use of MyChart is voluntary and that I may cancel my MyChart account at any time. I understand that if I decide at any time to cancel my MyChart account, it will not affect my status as a patient.

I understand that MyChart should never be used for urgent matters. HPH will make its best effort to provide a timely response to electronic inquiries. I understand the staff that needs to respond to an electronic message may not be immediately available. I understand I should allow at least three (3) business days for a response. Therefore, I should not attempt to address emergency situations requiring immediate attention using MyChart. For all urgent medical matters, I agree to call my physician's office, go to an emergency room, or call 911.

MyChart Messages

I understand that my HPH health care team may send messages to me via MyChart. These messages may contain information important to my health and medical care, and it is my responsibility to monitor these messages. By providing my e-mail address, I have authorized HPH to notify me of messages sent to my MyChart inbox. HPH, its employees, and health professionals under contract to HPH shall not be liable for any loss, injury, or claims of any kind resulting from my failure to read MyChart messages in a timely manner.

I understand that I will be notified via e-mail when there is new medical information to be viewed on MyChart. I also understand that any person with access to my e-mail account will be able to see this notification. I understand HPH will not send private medical information to this e-mail address. However, the notification that new medical information is available on MyChart may be information that I would not want others to know. Therefore, I will take this into consideration when providing an e-mail address.

I understand that any MyChart messages I send my physician via MyChart are accessible to the HPH staff that assists my physician in providing medical care or support services. Therefore, I understand that sending sensitive information that I only wish to discuss directly with my physician may not be appropriate.

I agree that all communication through MyChart will be in regard to my own health condition and that the contents of any message may be stored in my permanent medical record. I understand that asking for advice or service on behalf of another person could be potentially harmful and is a violation of this Terms of Use agreement. HPH does not assume responsibility for and disclaims any and all liability in connection with health information or services on this website for anyone other than MyChart enrollees.

I agree not to post any offensive material on this site. If HPH determines that I have violated this agreement and/or abused the use of this service, HPH may, at its sole discretion, discontinue my access to and use of MyChart.

Verification of Identity

I understand that creating a MyChart account is contingent upon verification of my identity by HPH staff or my physician.

Minor Eligibility and Access

I understand that I must be age 18 or older to request a MyChart account. Minor children between the ages of 14 and 17 (inclusive) are not eligible to participate in MyChart services. Parents or guardians of minor children may request proxy access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms of Use and Agreement. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 14 or older may not view without the consent of the minor patient. Because of these requirements, we cannot offer the full spectrum of services to parents of minor patients in this age category. Thus, MyChart services for parents of minors between 14 and 17 (inclusive) will be limited to messaging and making future appointments. When the minor patient reaches the age of 18, all proxy access will be automatically disabled. The patient may request enrollment for a personal MyChart account.

Proxy Access

If I am an adult, I understand I may grant MyChart proxy access privileges to other individual(s) of my choosing by completing the MyChart Proxy Authorization Form and submitting it along with a completed MyChart Terms of Use and Agreement from the proxy. As the MyChart account holder, I can disable proxy access at any time.

If I am an emancipated minor, minor with parental rights, adult parent of a minor patient, legal guardian, or designated surrogate of the patient, or I have Power of Attorney for health care decisions for the patient, I may request proxy access to the patients MyChart account. I understand I must have my own MyChart account to have proxy access privileges even if I am not a patient of HPH.

If I have proxy access to the MyChart account of a patient who is incapacitated and my legal relationship with patient changes, I understand I have a responsibility to inform HPH immediately by sending written notice to the patients clinic or the HPH Privacy Officer, Hawaii Pacific Health, 55 Merchant Street, 26th floor, Honolulu, HI 96813. HPH reserves the right to revoke proxy access at any time for any reason.

Account Activation and Information Security

I will receive a one-time-use activation code. I will have thirty (30) days to access the MyChart system and create my unique user identification code (User ID) and password. I will need to request a new activation code if I fail to activate my account within thirty (30) days. I understand my User ID and password are unique codes that identify me in the MyChart computer system and allow me to access my personal medical information. Inquiries and entries I make via MyChart will be tracked with my identity.

User names and passwords provide two layers of authentication. HPH stores this information in an encrypted database that is isolated from the Internet. I understand I am responsible for: 1) changing my password on a regular basis; 2) keeping my login ID and password confidential; and 3) changing my password by going to the Password link on the MyChart site if, at any time, I think the confidentiality of my password may have been compromised.

I understand I will automatically be logged off of MyChart after three (3) minutes of inactivity. My MyChart account will automatically be disabled after five (5) failed log-in attempts. I understand I will need to contact the Service Desk for assistance in unlocking the account. See Minimum Browser Requirement and Technical Assistance section below for Service Desk contact information.

I understand that HPH accepts no responsibility for and disclaims any and all liability or consequential damages arising from a breach of health information confidentiality resulting from my sharing or losing my password. If HPH discovers that I have inappropriately shared my password with another person, or that I have misused or abused MyChart access privileges in any way, HPH may discontinue my participation in MyChart without prior notice.

All communications within MyChart between me and HPH are carried over a secure, encrypted connection. HPH will only use MyChart to convey specific information about me or someone I have proxy privileges for or general information about its programs and services. HPH will send me Internet e-mail messages notifying me of new messages in my MyChart inbox; however, these emails will not contain any confidential medical information.

The information in MyChart is protected using high standard encryption technology.

Access Termination

I understand I can terminate MyChart access as well as that of any proxy at any time by sending a Customer Service message in MyChart. I also understand my MyChart account and proxy access will automatically be disabled after 18 months of account inactivity. Proxy access will automatically be terminated upon the death of the patient.

Copyright and Trademarks

MyChart is a registered trademark of Epic Systems Corporation. All content included in the MyChart webpage, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks and data (the "Content"), in any form including the compilation thereof, are protected by U.S. and international copyright law and conventions. The Content includes both Content owned or controlled by HPH and Content owned or controlled by third parties and licensed to HPH. Except as set forth below, direct or indirect reproduction of the Content, in whole or in part, by any means, is prohibited without the express written consent of HPH.

Site Access and Licenses

HPH grants a limited license to each MyChart user for personal use only of the MyChart website and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the website and the associated services, making any derivative of the website or the associated services, the collection and use of user e-mail addresses or other user information, including, without limitation, health information or any data extraction or data mining whatsoever.


I understand my privacy is of utmost importance to HPH. The creation of a MyChart account and its use is consistent with the HPH Notice of Privacy Practices. I may review the HPH Notice of Privacy Practices via the Privacy link on the MyChart website or at for a thorough description of how my personal health information is collected, utilized, and protected.

Minimum Browser Requirements and Technical Assistance

I understand that MyChart is supported by PC, Mac, and Web TV and is compatible with Netscape version 4.08 or greater, Microsoft Internet Explorer version 4.0 or above, and AOL. I further understand that enabling JavaScript is recommended though not required. These requirements are subject to change as the system compatibility is modified.

I understand HPH provides limited technical assistance for MyChart users. The Service Desk can be contacted for assistance at (808) 535-7725 on Oahu and (808) 246-1663 on Kauai between the hours of 9:00 am and 5:00 pm, Monday through Friday.


MyChart is not designed to make diagnoses or to help users make diagnoses. Only your physician can properly diagnose and treat your illness or injury.

I understand that all health-related information, other than my personal health information, provided through the MyChart website is intended to be for general use and should not be used as a substitute for a personal visit to a health care professional. HPH is not responsible for how I use the information obtained.

MyChart may not be available to users all the time. Access is provided on an as- is, as-available basis. HPH does not guarantee users will be able to access MyChart at any particular time due to system failures, back-up procedures, maintenance, or other causes beyond the control of HPH. HPH reserves the right to change the features of MyChart and these Terms of Use and Agreement at any time. The current Terms of Use and Agreement can be viewed at any time by clicking on the Terms of Use and Agreement link on the MyChart website.

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